House Cleaning FAQ

We use flat rates based on bedrooms, bathrooms, square footage and the type of clean, so you see the full price before you book. A standard clean starts at $129 for a 1-bedroom home, and a typical 3-bed, 2-bath home under 2,500 sq ft is $209. Deep cleans start at $209 and move-in/move-out cleans at $239. Homes over 2,500 sq ft have a size adjustment. See pricing or get an instant quote on the booking page.

Every room gets dusted, floors vacuumed and mopped, and trash emptied. In the kitchen we clean counters, sink, stovetop, appliance exteriors and the microwave; in bathrooms, the toilet, tub, shower, sink, mirrors and floors. Inside the oven, fridge and cabinets, interior windows, baseboards and laundry are add-ons from $25 to $45. The full list is on our cleaning checklist.

Yes. You get $25 off your first clean when you book online.

After the clean. We securely save your card when you book, and we only charge it once the clean is finished. Nothing is charged up front.

Yes, add-ons are priced individually so you only pay for what you want: inside the fridge or oven ($35 each), inside cabinets ($45), interior windows up to 10 ($45), hand-wiped baseboards ($35), blinds detail ($35), laundry ($25 per load), heavy pet hair ($25), garage sweep ($35) and patio or balcony ($35).

It depends on the size and condition of your home, the type of clean and the size of the team we send. Deep and move-out cleans take noticeably longer than a standard clean, which is reflected in their price. We give you an arrival window and an estimated duration when you book.

Yes. BrighterHome is fully insured and bonded, and our cleaners are background-checked, trained employees.

For recurring service we aim to send the same cleaner or team each visit, so they learn your home and your preferences. If your regular cleaner is out, we will let you know ahead of time who is coming instead.

Yes. Eco-friendly cleaning products and equipment are included in every clean at no extra cost. If you have a product you want us to use on a specific surface, leave it out and let us know.

Yes, eco-friendly supplies are our default for every clean. If anyone in your home has allergies or sensitivities, tell us when you book so we can plan around them. Learn more on our eco-friendly cleaning page.

No. Many clients are at work or out for the day. Just make sure we can get in, and let us know about alarms, pets or rooms to skip.

Most clients give us a garage or door code, a lockbox code or a key. Access details are stored securely in your account notes and shared only with the team assigned to your clean. We lock up and close the garage when we leave.

We love pets. Tell us about them when you book. Friendly pets can stay out; anxious ones are usually happier in a closed room or crate, and we will skip that room or clean it with you. If shedding is heavy, a $25 heavy pet hair add-on gives us extra time for upholstery, rugs and stairs.

For safety and insurance reasons, we do not handle:

• Biohazards, including blood, bodily fluids, and animal or human waste beyond a normal litter box or toilet
• Mold remediation (we clean surfaces, but visible mold growth needs a specialist)
• Exterior windows above the first floor, roofs and gutters
• Lifting or moving anything over 40 lb
• Pest infestations, hoarding situations or homes with no running water or power
• Pressure washing, carpet shampooing or upholstery steam cleaning

If you are not sure, ask before you book and we will tell you honestly.

Tell us within 24 hours and we will come back and re-clean the areas you are not happy with, at no charge. That is our 24-hour re-clean guarantee.

Recurring visits are 20% off weekly, 15% off every two weeks and 10% off monthly. For a 3-bed, 2-bath home under 2,500 sq ft, that is $167.20, $177.65 or $188.10 per visit instead of $209. See recurring cleaning.

No. There are no contracts. You can change your frequency, pause or cancel recurring service at any time, as long as you give the notice described in our cancellation policy.

Tipping is never required but always appreciated. If you would like to tip, you can leave cash or ask us to add a tip to your card after the clean. Some recurring clients prefer a holiday gift instead of per-visit tips.

We are closed on major holidays such as Thanksgiving, Christmas Day and New Year’s Day, and on Sundays. If a recurring visit falls on one of those days, we will contact you ahead of time to move it to the nearest available day.

Our policy: please give at least 48 hours’ notice to cancel or reschedule a cleaning. Cancellations or reschedules with less than 48 hours’ notice, or if we cannot get into the home at the scheduled time, may be charged a $50 late-cancellation fee. You can reschedule from your confirmation email or by contacting us.

We are based in The Woodlands and serve every village, including Alden Bridge, Sterling Ridge, Creekside Park, Cochran’s Crossing, Panther Creek, Indian Springs, Grogan’s Mill, College Park, Harper’s Landing, Carlton Woods and Town Center. We also serve Spring, Conroe, Tomball, Magnolia, Shenandoah, Oak Ridge North, Montgomery, Kingwood and Humble. See all service areas.

Yes. Office cleaning starts at $129 per visit and post-construction cleaning starts at $349. Both are quoted to the space, so contact us with details.