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Frequently asked questions
Do you bring your own supplies?
Yes. Eco-friendly cleaning products and equipment are included in every clean at no extra cost. If you have a product you want us to use on a specific surface, leave it out and let us know.
Do I need to be home during the cleaning?
No. Many clients are at work or out for the day. Just make sure we can get in, and let us know about alarms, pets or rooms to skip.
How do you get in if I am not home?
Most clients give us a garage or door code, a lockbox code or a key. Access details are stored securely in your account notes and shared only with the team assigned to your clean. We lock up and close the garage when we leave.
What about my pets?
We love pets. Tell us about them when you book. Friendly pets can stay out; anxious ones are usually happier in a closed room or crate, and we will skip that room or clean it with you. If shedding is heavy, a $25 heavy pet hair add-on gives us extra time for upholstery, rugs and stairs.
What is your cancellation and rescheduling policy?
Our policy: please give at least 48 hours’ notice to cancel or reschedule a cleaning. Cancellations or reschedules with less than 48 hours’ notice, or if we cannot get into the home at the scheduled time, may be charged a $50 late-cancellation fee. You can reschedule from your confirmation email or by contacting us.